Return Policy – Organic & Co.
At Organic & Co., customer satisfaction is important to us. Due to the nature of our products (food supplements and consumables), returns are handled with special care to ensure health and safety standards are maintained.
Right of Withdrawal
- You have the right to cancel your order within 14 days after receiving your product, provided that the following conditions are met:
- The product is unopened
- The original seal is intact
- The product is unused and in its original condition
- If these conditions are fulfilled, you may request a return.
Non-Returnable Products
- For health and safety reasons, we cannot accept returns of:
- Opened products
- Used products
- Products with broken or removed seals
- We appreciate your understanding, as this policy ensures product safety and quality for all customers.
Return Procedure
- To initiate a return, please follow these steps:
- Contact us within 14 days of receiving your order at: info@organicnco.com
- Wait for confirmation and return instructions from our support team.
- After approval, return the product as instructed.
- Refunds will be processed within 14 days after we receive and inspect the returned item.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer, unless:
- The product received is defective, or
- An incorrect item was delivered
- In such cases, Organic & Co. will cover the return shipping costs.